Episode 454: Client Experience Beyond a CRM – Dauss Miller

With so many automations and softwares, creating efficiency in your business is simpler than ever. What are you doing to go beyond that efficiency to create an amazing client experience?

In episode 454 of the Bokeh Podcast, Dauss Miller joins us for his second interview on the podcast to discuss creating personalize client experiences. Listen in as he shares about the importance of managing expectations, along with three principles to giving your clients an experience to remember.

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Show Notes

Favorite Ice Cream (1:42)

Customer Experience: Connect on a personal level with your clients. (5:11)

Delegation/Outsourcing (6:05)

Book Recommendations (10:30)

Crushing it by Gary V
Start with Why
Subtle Art of Not Giving a Fuck
Simon Sinek’s Ted Talk
Captivate by Vanessa Van Edwards
The Art of Thinking Clearly
The Illusion of Money by Kyle Cease
UnFuck Yourself by Gary Bishop

Client Experience Beyond a CRM (22:14)

Marketing to Cold Leads with a Lead Magnet (23:34)

Educating Clients & Managing Expectations (30:00)
1. Questionnaires (31:33)
2. Emails (33:30)
3. Meetings

Personalized Client Experiences (41:09)
1. Asking Powerful Questions
2. Listening
3. Consistency in Showing Up for Clients

Gift Giving (48:12)

FB Profile
FB Group
Episode 256: How to Direct Powerful Portraits – Dauss Miller