Client Experience | Podcast

Episode 442: A Different Take on Customer Service – Cat Williams

After an amazing conversation at this year’s Photo Cookout Conference with Cat Williams, I knew she was a perfect guest for the podcast!

If you’re ready to take your customer service experience to the next level, listen in as Cat shares a powerful concept that will ensure you’re approaching your customer service strategy with intention!

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Meet the Curator (2:47)

Approaching Customer Experience as a Curator (5:42)

Based: in Houston, TX (9:36)

Ladiiva Kreations Origin (11:17)

Customer Experience: Personalization makes it everything. (15:10)

Technique for Time: Find a happy medium with your work/life balance. (20:16)
– Adjust the 9-5 Work Schedule
– PTO from the FT job is PTO from the photo business.
– Set dedicated working hours.

Outsourcing/Delegation: In-Person Sales (24:31)

Book Recommendations: Soar by TD Jakes (28:46)

Overcoming Fear (31:35)

bokehbookshelf.com

Downstream vs Upstream (51:18)
Upstream – Who you consider your vendors
Middle – You
Downstream – Your client

Applying Upstream/Downstream Concept to Business (1:01:55)
– Surveys to gain feedback
– Personalization in services

Links
ladiivakreations.com
instagram.com/ladiivakreations