Episode 112: How to Handle Negative Feedback – Skylar Coonan

Does the fear of dealing with negative feedback in your photography business give you anxiety?

In episode 112 of the Bokeh Podcast, Skylar Coonan of Sky Photography shares her approach to handling negative feedback through open communication and empathy.

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Skylar’s Aha Moment: After trying for so long to be professional, she realized that she wasn’t being personal in her business, which was keeping her from connecting with potential clients.

Time Technique: Set aside and schedule time weekly for the important people in your life.

Brand Position: “There’s a story in every photo and your story is worth capturing.” The photos she takes are meant to be memories captured.

The Gear Bag: Canon 7D & 17-55mm 2.8

Sources of Negative Feedback:
1. Yourself
2. Family & Friends
3. Clients

Motivators of Negative Feedback:
1. Lack of confidence
2. Lack of communication

“When we get negative feedback, we should use it as fuel to excel.”

How to Handle Negative Feedback:  
1. Have an understanding of when to apologize and when to stand up for your business.
2. Learn to approach a situation with love to allow acceptance and understanding.
3. Empathize with your clients and understand that they paid for a product and just want to be happy with it.

Photographers Mentioned in this Episode:
Shannon – Silver Vine 

Links:
Website: skyphotographygallery.com
Instagram: @skyphotography
Facebook: SkyPhotography
Tony Robbins – ReAwaken the Giant Within

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