Episode 212: Workflow Wednesday: Creating a Boutique Senior Photography Experience – Renee Bowen

Boutique Senior Photography Experience

Calling all senior portrait photographers! Are you offering a boutique experience that provides a valuable and memorable experience for your clients?

In episode 212 of Bokeh Podcast, our hosts and special guest, Renee Bowen discuss the opportunities that providing a boutique experience can bring to your business! Listen in to learn how she created a efficient workflow that also created value proposition in her business for her clients.

The audio from Workflow Wednesday episodes is from our weekly Facebook Live videos. Tune in live on Wednesdays at 2:00PM EST, at facebook.com/photogsedit

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Wedding and Portrait Photographer. You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Connect:
richsmithphotography.net
@richsmithphoto
@heathersmithrsp
@nathanholritz
@hayleegaffin
photographersedit.com
@photogsedit
bokehpodcast.com
@bokehpodcast
reneebowen.com
@reneebowen

January’s Workflow Wednesday Theme: Client Experience

Renee’s Boutique Senior Photography Experience:
1. An inquiry comes through the website into Tave.
2.Renee sends out a template email to the potential client with her signature Senior Portrait Magazine that includes all the pricing and information and frequently asked questions, along with links for her site and instagram (and highlights) with all the information of how and why Renee does what she does.  It’s a gateway into knowing who she is – as well as sharing pricing.
3. After a few emails/follow up, they’re booked.  This process can be automated, but Renee prefers to have a little dialogue with the client beforehand; and helps them figure out which session would be best for them.
4. Once booked, Renee sends a physical Welcome Packet (includes a digital copy as well) that includes samples announcements, branded swag, and album ordering information – the most important thing here being the How To Prep info (what to wear/what to expect with hair/makeup, etc.) – A few weeks before the session, she sends out an email preparing them for the session. This includes information on what to wear, a hair and makeup guide, and any additional session information.
5. The in-person ordering session is also scheduled and on the calendar.
6. On the day of the shoot, hair and makeup are provided. While getting hair and makeup done, Renee is looking through the outfits the client brought, deciding which would look best at each location.
7. On the evening of the session, Renee will send out a thank you email with a sneak peak and a review request while the emotion of the day is still very fresh in everyone’s minds.
8. On the day of the in-person ordering session, Renee requests the parents to be present to make the major decisions (she encourages them to be present through the whole experience to enjoy the images as much as the senior) – all this communication is via email and very detailed.
9. Renee walks them through the ordering and the final order is placed that day.
10. Web-sized images via an app is delivered the evening of the appointment – everything they order is available in low res form so they can post on social media.  (with detailed instructions on how to tag her in the caption).
11. Order goes into production; 99% of her clients buy an album, she then uses fundy to design the album.  (All her prints and products are done by WHCC)
12. Album proofs are sent, along with any other proofs (announcements, collages)
13. Once approved, everything goes to print.
14. Items arrive and she make social media posts about them or blogs; she will always do an insta story video of the album! (She has highlights on her instagram for albums and “grad swag”.)
15. Everything is packaged in branded packaging and client picks up.

Links:
reneebowen.com
instagram.com/reneebowen
Tave.com
Renee’s Makeup Guide
Renee’s Facebook Group

Episode 209: Workflow Wednesday: Automation in a CRM for a Consistent Client Experience – Laura Neff, Nathan, Haylee, Heather, & Rich

Are you creating an impressive experience for your clients that is consistent each and every time?

In episode 209 of Bokeh Podcast, our hosts and special guest, Laura Neff, explore the potential of automation with CRMs, and how you can create a consistent client experience through workflows! Listen in as Laura shares her how she’s utilized her CRM, her favorite features in Honeybook, and how she’s saved time through creating automated workflows!

The audio from Workflow Wednesday episodes is from our weekly Facebook Live videos. Tune in live on Wednesdays at 2:00PM EST, at facebook.com/photogsedit

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Wedding and Portrait Photographer. You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Connect:
richsmithphotography.net
@richsmithphoto
@heathersmithrsp
@nathanholritz
@hayleegaffin
photographersedit.com
@photogsedit
bokehpodcast.com
@bokehpodcast
@lauraleecreative
lauraleecreative.com

January’s Workflow Wednesday Theme: Client Experience

Sample Email Types:
Vendor Recommendations
Wedding Education Blog Posts
Timeline Recommendations
Album & Print Education
Officiant Script for Unplugged Weddings

Laura’s Questionnaires:
1. Relationship
2. Engagement Session
3. Wedding Day Questionnaire
4. Preliminary Timelines
5. Vendor Sheet Social Handle

Milestones Deserves Texts: This allows you to be the first person to tell them about the milestone! Examples: Sneak Peaks & Blog Posts

Get 50% OFF your first year of Honeybook here!

Links:
Wedding Photographer’s Playbook: lauraleecreative.com/wedding-photographer-playbook
Google Assist: assistant.google.com
Alexa: bit.ly/bp-alexa
The Fireside Retreat: lauraleecreative.com/the-fireside-retreat
Peteandjordan.com
Movemountainsretreat.com

Episode 207: Workflow Wednesday: 5 Important Principles for a Better Client Experience – Ashley Gerrity, Nathan, & Haylee

5 Principles for a Better Client Experience

Have you considered how important consistency is in your client experience?

In episode 207 of Bokeh Podcast, our hosts and special guest, Ashley Gerrity share five important principles that will help in creating routines for a better experience for your clients. Listen in as Ashley shares how her job at Starbucks prepared her to place importance on client experience, and how she adapted that concept into her photography business!

The audio from Workflow Wednesday episodes is from our weekly Facebook Live videos. Tune in live on Wednesdays at 2:00PM EST, at facebook.com/photogsedit

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Wedding and Portrait Photographer. You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Connect:
@nathanholritz
photographersedit.com
@photogsedit
bokehpodcast.com
@bokehpodcast
ashleygerrityphotography.com
@ashleygerrityphotography

January’s Workflow Wednesday Theme: Client Experience

5 Important Principals for a Better Client Experience

1.  Put you, first. The airplane oxygen mask method.
2. Create a productive workspace.
3. Put it on the calendar.
4. Set clear expectations from day one by protecting your boundaries & welcoming your clients into “their” time.
5. Focus on the client pieces.

Links:
Calendly
bit.ly/bp-ep2
bit.ly/bp-80

Episode 194: Workflow Wednesday: The Easiest Way to Share Your Images Online – Heather J. Keys, Nathan, Haylee, Heather, & Rich

Share Images

Are you looking for an easy to use online gallery that also offers a built-in smart store that you personalize specifically for your brand?

In episode 194 of Bokeh Podcast, our hosts and special guest, Heather J. Keys of Pass discuss the efficiency and ease of setting up an online gallery for your clients. Listen in as Heather shares the newest features and demos how you can seamlessly implement Pass into your existing client workflows!

The audio from Workflow Wednesday episodes is from our weekly Facebook Live videos. Tune in live on Wednesdays at 2:00PM EST, at facebook.com/photogsedit

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Wedding and Portrait Photographer. You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Watch the demo here:

Connect:
richsmithphotography.net
@richsmithphoto
@heathersmithrsp
@nathanholritz
photographersedit.com
@photogsedit
bokehpodcast.com
@bokehpodcast
passgallery.com
@passgallery
heatherjkeys.com
@heatherjkeys

Links:
Passgallery.com
Vivi: shootandshare.video
agree.com
Shoot & Share Community: facebook.com/groups/shootnshare
kiss.us