Episode 209: Workflow Wednesday: Automation in a CRM for a Consistent Client Experience – Laura Neff, Nathan, Haylee, Heather, & Rich

Are you creating an impressive experience for your clients that is consistent each and every time?

In episode 209 of Bokeh Podcast, our hosts and special guest, Laura Neff, explore the potential of automation with CRMs, and how you can create a consistent client experience through workflows! Listen in as Laura shares her how she’s utilized her CRM, her favorite features in Honeybook, and how she’s saved time through creating automated workflows!

The audio from Workflow Wednesday episodes is from our weekly Facebook Live videos. Tune in live on Wednesdays at 2:00PM EST, at facebook.com/photogsedit

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Wedding and Portrait Photographer. You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Connect:
richsmithphotography.net
@richsmithphoto
@heathersmithrsp
@nathanholritz
@hayleegaffin
photographersedit.com
@photogsedit
bokehpodcast.com
@bokehpodcast
@lauraleecreative
lauraleecreative.com

January’s Workflow Wednesday Theme: Client Experience

Sample Email Types:
Vendor Recommendations
Wedding Education Blog Posts
Timeline Recommendations
Album & Print Education
Officiant Script for Unplugged Weddings

Laura’s Questionnaires:
1. Relationship
2. Engagement Session
3. Wedding Day Questionnaire
4. Preliminary Timelines
5. Vendor Sheet Social Handle

Milestones Deserves Texts: This allows you to be the first person to tell them about the milestone! Examples: Sneak Peaks & Blog Posts

Get 50% OFF your first year of Honeybook here!

Links:
Wedding Photographer’s Playbook: lauraleecreative.com/wedding-photographer-playbook
Google Assist: assistant.google.com
Alexa: bit.ly/bp-alexa
The Fireside Retreat: lauraleecreative.com/the-fireside-retreat
Peteandjordan.com
Movemountainsretreat.com

Episode 190: How to Save Time in Your Daily Workflow – Nicole Hoffman

Save Time

Do you find yourself spending most of your time working on administrative tasks in your photography business when you’d rather be capturing more photos of your clients?

In episode 190 of the Bokeh Podcast, Nicole Hoffman, Head of Customer Service for Táve, discusses the benefits of using Customer Relationship Management (CRM) software to create templates and workflows that will allow you to spend less time on the back end of your photography business. Listen in as she shares how Táve can help keep you organized, and save you time so you can get back to doing the things you love.

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Wedding and Portrait Photographer. You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Time Technique: Calendar all of your work, but block out time too.

Brand Position: Creating a experience that guides her clients through their whole wedding day which stands out

Favorite Book: Crushing It by Gary V

The Gear Bag: 85mm 1.4

How to Save Time in Your Daily Workflow:
1. Set up a good calendar system + Tave integrates with outside calendar systems.
2. Create workflows for your business.
3. Create templates for everything.

Links:
nicoleklym.com
Fantastical App: bit.ly/bp-fantastical
Gettingthingsdone.com
instagram.com/nklymphoto
facebook.com/nicoleklymphoto
Tave.com – Use code BOKEH for 20% your first year!

Episode 113: Tangible Photography: Between Art and Service – Nirit & Amir Karby

Tangible - Nirit & Amir Karby

Have you been searching for a solution to deliver beautiful galleries and tangible products while acting as a client management system?

In episode 113, Nirit & Amir Karby share how they saw a need in the photography industry that led to the creation of Pic-Time. From simple, yet flexible features to automation, Pic-Time fulfills the needs of your business, while creating tangible products for your clients.

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Wedding and Portrait Photographer. You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Aha Moment: When launching Pic-Time, it was the first company that didn’t include investors or partners that they had to answer to; it was finally a company that was theirs.

Time Technique: When planning to take time off, delegation of team members to handle your work is key.

Pic-Time is a platform for gallery sharing, product ordering, client management, and more, created by artists and engineers to fulfill a need in the photography industry.

Three Factors Driving Pic-Time:
1. Simplicity
2. Flexibility
3. Automation

How Pic-Time Delivers Tangible Products:
1. Photographers choose their fulfiller.
2. Photographers can design albums or suggest prints.
3. There are a variety of print products.

Links:
Website: www.pic-time.com
Instagram: @pictime_us
Facebook: Pic-time

Episode 85: Freedom: Systems for a Better Life – Tim Hussey

Freedom - Tim Hussey

Does being a photography business owner seem chaotic and unorganized at times?

In episode 85, Tim Hussey, owner and lead developer of Pixifi, shares how a lack of organization in his photography business led to the development of a business management software. Listen as he describes the importance of having systems in place that will allow you to enjoy the freedom of entrepreneurship.

The Bokeh podcast is brought to you by Photographer’s Edit: Custom Editing for the Wedding and Portrait Photographer. You can also subscribe to the Bokeh podcast on the Apple podcast app, add to your playlist on Stitcher, or listen on Overcast.

Tim’s 1st Aha Moment: After his wedding, Tim realized how much he enjoyed the interaction with the photographer and loved the idea of being a photographer. So he went out on a whim, convinced his wife to get a camera, and took off from there.

Tim’s 2nd Aha Moment: After getting his start in photography, and realizing how unorganized he was, Tim thought, “I’m a software developer, why don’t I develop something to keep me organized.” Then Pixifi was born.

Tim’s 3rd Aha Moment: While building Pixifi and still working at the software company, he was overworking himself. Someone told him to take care of himself or he will burnout, so he did just that. Now he is a huge promoter of self-care.

What Sets Pixifi Apart:
Pixifi was built with the idea that every business is complex and needs options. While many other companies opt for a more simplistic approach to their system, Pixifi pushes the envelop with the ability to do more.

What to expect for 2018:
1. The ability to schedule texts to your clients as reminders.
2. A Production module that allows multiple clients, vendors, locations, etc. to be managed in one place, which is great for multi-day weddings or mini-sessions on the same day. This will allow you to do batch work on these items, such as emails and workflows.

Links
Pixifi.com
Pixifi Academy
Facebook: Pixifi
Instagram: @pixifi