Episode 478: How to Bring the Right Energy to Client Relationships – Lisa Gilbert

How to Bring the Right Energy to Client Relationships

Everybody scream, “Monkey”! Do you find ways to create memorable experiences for your clients, or are you still stuck in the “say cheese” rut that everyone else is a part of?

In episode 478 of The Bokeh Podcast, Lisa Gilbert brings the energy and ideas that we all want to experience when interacting with a photographer! Listen in to hear her tips and tricks for forging memorable client relationships.

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Brand Position: (5:28)
Wedding and Portrait photographer in coastal Massachusetts focused on bright, fun, colorful photography capturing the moments that tell a story.

Customer Experience: (12:12)

Time Management (17:18)

Delegation/Outsourcing: (22:52)
1. Accounting
2. Editing
3. CRM

Book Recommendations: (32:35)
Decisive Moment by Henri Cartier-Bresson
You Are a Badass by Jen Sincero
Untamed by Glennon Doyle
Picture Perfect Practice by Roberto Valenzuela

What is energy? (39:50)

How to Bring Positive Energy to Client Relationships: (52:50)
1. Keep interactions conversational
2. Keep up with trends and memes to stay relevant
3. Get to know the client as a person
4. Bring humor to the experience
5. Be confident in your technical skills so that you are free to be in the moment with clients

Links:
lisagilbertphotography.com
instagram.com/lisagilbertphotography
fb.com/lisagilbertphotography
Sprout Studio
17 Hats
Untethered Soul by Michael Singer

Episode 477: Margaritas and High-End Weddings – John Lyons

Margaritas and High-End Weddings

Tequila, transparency, and top-notch service: the perfect recipe for a high-end wedding photography business?

In episode 477 of The Bokeh Podcast, John Lyons pours us a sample of his favorite ingredients for maintaining a successful business in the high-end wedding market. Listen in as he shares his secret sauce for making all of his clients feel like a million bucks.

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Brand Position: (1:56)
Photography for fun and stylish couples

Creating a great customer experience: (5:41)
Make your customer/client feel like they are your only client!

Technique for Time:  (17:35)
1. Outsource non-creative tasks
2. Time chunk

Book Recommendation (28:04)
Never Eat Alone by Keith Ferrazzi

Definition of a High-End Wedding  (33:17)

How John entered the margarita world (41:15)

Important people skills for working with high end clients: (45:38)
1. Grace Under Fire
2. Be Prepared for Anything
3. Always Be on Your Game

Maintaining your style over time  (55:01)

How to enter the high-end market: (58:26)
1. Serve the PEOPLE who have high end events
2. The Law of Attraction – you don’t find them, they find you
3. Remember that you’re on stage at every event

John’s Favorite Tequilas: (1:08:11)
1800 Silver
Casamigos
Don Julio
Cabo Wabo

Links:
johnlyonsweddings.com
thesaltedrim.com
instagram.com/johnlyonsphoto
instagram.com/thesaltedrim
fb.com/johnlyonsphotography
fb.com/thesaltedrim

Episode 464: Developing a Brand that Makes a Difference – Shawn Lee

Brand that Makes a Difference

Does making a difference motivate you to do and be better in your business?

In episode 464 of the Bokeh Podcast, Shawn Lee joins us to talk about why making a difference is the cornerstone of the brands he has build. Listen in as he highlights how he’s focused on making a difference through outreach and community in his photography brand, as well as his conference, Rock That.

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Rock That (:47)
Serving Your Clients: Give without expectation. (8:36)
Time Management: My rest is found in the fulfillment of the mission. (14:20)
Delegation/Outsourcing  (16:58)
Book Recommendations: (19:37)
About MAP: Multicultural Association of Professional Photographers (30:26)
Creating Community with the Rock That Conference (35:52)
Structure of the Rock That Conference (37:02)
Day 1 – Photography Skill Focused
Day 2 – Photo Walks
Day 3 – Business Focused
Transparency, Encouragement & Community (37:47)
Community Outreach & Impact (40:54)
Links
instagram.com/welovephotogs
Rock That Virtual Conference May

 

Episode 458: How to Create Refuge for Your Clients – Anna & Ryan Leonard

Are you providing an experience that offers your clients a sense of refuge? To Anna & Ryan Leonard of Refuge Photography, providing refuge creates an opportunity to serve your clients beyond just capturing their photos.

In episode 458 of the Bokeh Podcast, Anna & Ryan join us to discuss what it means to build this experience for your clients, along with 5 ways to proactively create refuge in your business. Listen in as they share how they’ve incorporated this concept of refuge into every aspect of their business.

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Brand Position: To be a refuge fore every person they serve. (1:30)

Client Experience: Turnaround Time (5:00)

Technique for Time: Systems & Automations (9:26)

Enneagrams & Communicating w/ Team Members (13:19)

Book Recommendations: (29:19)
The Go-Giver
Above the Line by Urban Meyer

What is Refuge? (43:03)

Creating Refuge for Non-Believers (36:28)

Bulletproof Coffee (38:33)

The Camera is a Tool to Love and Serve (40:58)
“Our camera is a tool to love and serve our people, where many photographers use their people to love and serve their camera to create the photos they want.”

What does serve or service mean? (49:47)

5 Ways to Proactively Create Refuge (56:48)
Be a Yes, Man
Follow the Golden Rule
Gift to Your Clients
Educate Your Couples & Manage Expectations
Be an Encourager

Gift Giving (1:02:37)

Refuge Retreat (1:04:01)

Links
refugephotography.org
instagram.com/refugephotography_alr
instagram.com/refuge.ryan
Facebook Refuge Photography
Tim Ferris Podcast
Love & Respect Book
Bulletproof Coffee Recipe
Start With Why by Simon Sinek
Episode 451 – Shaun Austin