Episode 442: A Different Take on Customer Service – Cat Williams

customer service

After an amazing conversation at this year’s Photo Cookout Conference with Cat Williams, I knew she was a perfect guest for the podcast!

If you’re ready to take your customer service experience to the next level, listen in as Cat shares a powerful concept that will ensure you’re approaching your customer service strategy with intention!

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Meet the Curator (2:47)

Approaching Customer Experience as a Curator (5:42)

Based: in Houston, TX (9:36)

Ladiiva Kreations Origin (11:17)

Customer Experience: Personalization makes it everything. (15:10)

Technique for Time: Find a happy medium with your work/life balance. (20:16)
– Adjust the 9-5 Work Schedule
– PTO from the FT job is PTO from the photo business.
– Set dedicated working hours.

Outsourcing/Delegation: In-Person Sales (24:31)

Book Recommendations: Soar by TD Jakes (28:46)

Overcoming Fear (31:35)

bokehbookshelf.com

Downstream vs Upstream (51:18)
Upstream – Who you consider your vendors
Middle – You
Downstream – Your client

Applying Upstream/Downstream Concept to Business (1:01:55)
– Surveys to gain feedback
– Personalization in services

Links
ladiivakreations.com
instagram.com/ladiivakreations

Episode 420: My Approach to Engagement Sessions – Courtney Bowlden

engagement sessions

It’s important to make your couples feel comfortable during their engagements session, but could you be doing more to better serve them?

In episode 420 of the Bokeh Podcast, Courtney Bowlden joins us to discuss the importance of communication, connection, and preparation with your clients as you approach their session. Listen is as she shares her process before, during, and after sessions that leaves her clients excited for their images!

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Making people feel comfortable in front of the camera. (1:57)

Customer Experience: I’m there for clients before, during, and after. (3:42)

Technique for Time: Block out vacation time. (10:57)

Delegation: Writing for emails, newsletters, and blogging.

Book Recommendations: (22:3)
You are a Badass by Jen Sincero – bit.ly/bp-badass
You are a Badass at Making Money by Jen Sincero – bit.ly/bp-bamoney

Building Connections and Relationships (31:33)

Outfit Recommendations (33:04)

Shooting Sessions (37:11)

Sunseeker App

The Gear Bag: (40:40)
Canon 5d Mark IV
35 mm
50 mm
85 mm
24-70 mm
70-200 mm

Posing in Engagement Sessions (49:52)

Delivery Process (55:39)

Links
courtneybowlden.com
instagram.com/courtneybowlden
thefindlab.com

Episode 418: 4 Vital Principles for a Healthy Photography Business – Larry McGill

healthy photography business

Have you found yourself revisiting the basics of what it takes to run a healthy photography business?

In episode 418 of the Bokeh Podcast, Larry McGill of Obsidian Photography joins us to share how his experience in photography and the news industry has helped him develop a skillset for success. Listen in as he discusses the four vital principles that have made a positive impact in his business.

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Brand Position: Philadelphia and Mainline Headshots and Portraits that Sell Your Personality

Customer Service: (3:42)
– Make your clients feel like you know what you’re doing.
– Make your clients feel comfortable in front of the camera and through the whole process.

Technique for Time: Learn to say no or I can’t do this. (11:23)

Outsourcing/Delegation: Social media management. (13:58)

Book Recommendations: The Millionaire Next Door (19:10)

NBC Affiliates vs Owned by NBC (23:01)

Working Remotely as a News Producer (24:41)

4 Vital Principles for a Healthy Photography Business (25:53)
1. Staying cool under pressure.
2. Adapting on the fly.
3. Paying attention to detail.
4. Relating to other people.

Links
obsidianphoto.com
instagram.com/MediotSavant
instagram.com/larry_mcgill_shoots

Episode 417: How to Create an Amazing Newborn Experience – Joanna Andres

amazing newborn experience

Are you passionate about newborn photography, but aren’t sure how to create a comfortable environment for the parents?

In episode 417 of the Bokeh Podcast, Joanna Andres joins us to share how important it is for your newborn’s parent’s to easily develop trust in you. Listen in as she highlights ways you can create an environment for that trust to build quickly, so you can capture beautiful photos of their new baby.

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Brand Position: Columbus newborn and baby photography. (4:57)

Expanded Brand Position: Specializing in newborn, children portrait photography by custom styling each unique session and provide clients with gorgeous heirloom prints, keepsake albums, and beautiful canvases for clients to hang on their wall and cherish for a lifetime.

Delegation/Outsourcing: Hiring an assistant. (11:03)

Inspiration: Through her children. (17:56)

Book Recommendations: Total Money Makeover by Dave Ramsey (21:01)

Getting Started in Newborns (25:11)

IPS as an Experience

4 Principals for Newborn Photography:
1. Always call the client.
2. Listen to what the client wants.
3. Make your clients feel comfortable like they’re home.
4. Develop trust, since you’re handling their newborn.

Links
Joannaandresphotography.com
instagram.com/joannaandresphotography
facebook.com/JoannaAndresPhotography
Netflix; Moving Art
Baby Shusher