Episode 458: How to Create Refuge for Your Clients – Anna & Ryan Leonard

Are you providing an experience that offers your clients a sense of refuge? To Anna & Ryan Leonard of Refuge Photography, providing refuge creates an opportunity to serve your clients beyond just capturing their photos.

In episode 458 of the Bokeh Podcast, Anna & Ryan join us to discuss what it means to build this experience for your clients, along with 5 ways to proactively create refuge in your business. Listen in as they share how they’ve incorporated this concept of refuge into every aspect of their business.

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Brand Position: To be a refuge fore every person they serve. (1:30)

Client Experience: Turnaround Time (5:00)

Technique for Time: Systems & Automations (9:26)

Enneagrams & Communicating w/ Team Members (13:19)

Book Recommendations: (29:19)
The Go-Giver
Above the Line by Urban Meyer

What is Refuge? (43:03)

Creating Refuge for Non-Believers (36:28)

Bulletproof Coffee (38:33)

The Camera is a Tool to Love and Serve (40:58)
“Our camera is a tool to love and serve our people, where many photographers use their people to love and serve their camera to create the photos they want.”

What does serve or service mean? (49:47)

5 Ways to Proactively Create Refuge (56:48)
Be a Yes, Man
Follow the Golden Rule
Gift to Your Clients
Educate Your Couples & Manage Expectations
Be an Encourager

Gift Giving (1:02:37)

Refuge Retreat (1:04:01)

Links
refugephotography.org
instagram.com/refugephotography_alr
instagram.com/refuge.ryan
Facebook Refuge Photography
Tim Ferris Podcast
Love & Respect Book
Bulletproof Coffee Recipe
Start With Why by Simon Sinek
Episode 451 – Shaun Austin

Episode 454: Client Experience Beyond a CRM – Dauss Miller

client experience

With so many automations and softwares, creating efficiency in your business is simpler than ever. What are you doing to go beyond that efficiency to create an amazing client experience?

In episode 454 of the Bokeh Podcast, Dauss Miller joins us for his second interview on the podcast to discuss creating personalize client experiences. Listen in as he shares about the importance of managing expectations, along with three principles to giving your clients an experience to remember.

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Favorite Addict (1:42)

Customer Experience: Connect on a personal level with your clients. (5:11)

Delegation/Outsourcing (6:05)

Book Recommendations (10:30)
Crushing it by Gary V
Start with Why
Subtle Art of Not Giving a Fuck
Simon Sinek’s Ted Talk
Captivate by Vanessa Van Edwards
The Art of Thinking Clearly
The Illusion of Money by Kyle Cease
UnFuck Yourself by Gary Bishop

Client Experience Beyond a CRM (22:14)

Marketing to Cold Leads with a Lead Magnet (23:34)

Educating Clients & Managing Expectations (30:00)
1. Questionnaires (31:33)
2. Emails (33:30)
3. Meetings

Personalized Client Experiences (41:09)
1. Asking Powerful Questions
2. Listening
3. Consistency in Showing Up for Clients

Gift Giving (48:12)

Links
instagram.com/daussfoto
daussmiller.com
FB Profile
FB Group
Episode 256

Episode 442: A Different Take on Customer Service – Cat Williams

customer service

After an amazing conversation at this year’s Photo Cookout Conference with Cat Williams, I knew she was a perfect guest for the podcast!

If you’re ready to take your customer service experience to the next level, listen in as Cat shares a powerful concept that will ensure you’re approaching your customer service strategy with intention!

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Meet the Curator (2:47)

Approaching Customer Experience as a Curator (5:42)

Based: in Houston, TX (9:36)

Ladiiva Kreations Origin (11:17)

Customer Experience: Personalization makes it everything. (15:10)

Technique for Time: Find a happy medium with your work/life balance. (20:16)
– Adjust the 9-5 Work Schedule
– PTO from the FT job is PTO from the photo business.
– Set dedicated working hours.

Outsourcing/Delegation: In-Person Sales (24:31)

Book Recommendations: Soar by TD Jakes (28:46)

Overcoming Fear (31:35)

bokehbookshelf.com

Downstream vs Upstream (51:18)
Upstream – Who you consider your vendors
Middle – You
Downstream – Your client

Applying Upstream/Downstream Concept to Business (1:01:55)
– Surveys to gain feedback
– Personalization in services

Links
ladiivakreations.com
instagram.com/ladiivakreations

Episode 420: My Approach to Engagement Sessions – Courtney Bowlden

engagement sessions

It’s important to make your couples feel comfortable during their engagements session, but could you be doing more to better serve them?

In episode 420 of the Bokeh Podcast, Courtney Bowlden joins us to discuss the importance of communication, connection, and preparation with your clients as you approach their session. Listen is as she shares her process before, during, and after sessions that leaves her clients excited for their images!

The Bokeh Podcast is brought to you by Photographer’s Edit: Custom Editing for the Professional Photographer and Miilu: The Simplest Way to Create and Manage Timelines and Shot Lists for the Events You’re Photographing.  You can also subscribe to the Bokeh podcast on the Apple podcast app, follow on Spotify, add to your playlist on Stitcher, or listen on Overcast.

Making people feel comfortable in front of the camera. (1:57)

Customer Experience: I’m there for clients before, during, and after. (3:42)

Technique for Time: Block out vacation time. (10:57)

Delegation: Writing for emails, newsletters, and blogging.

Book Recommendations: (22:3)
You are a Badass by Jen Sincero – bit.ly/bp-badass
You are a Badass at Making Money by Jen Sincero – bit.ly/bp-bamoney

Building Connections and Relationships (31:33)

Outfit Recommendations (33:04)

Shooting Sessions (37:11)

Sunseeker App

The Gear Bag: (40:40)
Canon 5d Mark IV
35 mm
50 mm
85 mm
24-70 mm
70-200 mm

Posing in Engagement Sessions (49:52)

Delivery Process (55:39)

Links
courtneybowlden.com
instagram.com/courtneybowlden
thefindlab.com